Tom Santilli, the founder of xByte Technologies, believed customer service should be a priority. His lack of “service” during his time as an IT Director led him to decide that his business would treat customers the way he expected them to be treated. Although xByte’s growth represents his success, when the company’s ERP system started to show signs of being unable to handle their growing operations, it became clear that they needed a modern, cloud ERP solution. “We knew we needed to move to a platform that was more future-proofed and to an ERP that could automate many of our operations”, says CEO Ryan Brown in xByte’s customer success story. XBye Technologies
xBye to complex processes
xBye Technologies offers refurbished Dell servers and network switches. We break servers down into individual parts with serial numbers, but since we don’t necessarily sell them as those parts, our inventory process can be a bit complex,” Brown says. During his search for B2B eCommerce software, CRM software, distribution management software, and financial management software that not only could handle their complexity, but also existed within a single solution, he bypassed NetSuite and Microsoft Dynamics and landed on Acumatica. Acumatica’s flexibility, customization, dashboards, ongoing development, and automation capabilities proved to be a winning combination. XBye Technologies
How has Acumatica helped xBye
As a result of implementing Acumatica’s cloud ERP software, organizations have: Improved visibility into financials (including AR); Faster look-up capabilities, saving time and increasing productivity; Greater flexibility in integrating with third party software, such as FedEx, resulting in cost savings and increased efficiency in warehouse operations; and they have benefited from the game-changing mobility features of Acumatica. Recently, a customer asked if we had any availability on a part during dinner. I was able to pull up our inventory on my phone, see precisely what we had, and let them know,” Ryan says. He is able to respond quickly to customer requests, which helps Tom fulfill his mission to provide exceptional customer service. As Ryan explains in an article published by digonomica in 2018, “We want to be a different kind of company.”. We are relentless at that customer service standpoint. If something goes wrong, we trip over ourselves to be able to make things right for theIn an article for digonomica, Ryan discusses using Acumatica’s BI options (e.g. Acumatica’s dashboards, Excel, and Power BI) to develop pricing engines. “We’ll use crawlers going to various sites to pull information to give us pricing, availability within the market out there,” he says.market out there XBye Technologies
Highly recommended
XByte has logged several years with Acumatica and accrued tangible benefits. Ryan says, “We definitely recommend Acumatica to anyone.”. Based on the flexibility they can deliver and the performance they can deliver, we could not do it with any other system.” They have won several awards/honors (including America’s Fastest-Growing Private Companies Inc. 5000, Tampa Bay Business Journal’s Best Place to Work 2015, and Acumatica’s Customer of the Year 2017) and plan to continue expanding by utilizing Acumatica’s cloud-based ERP solution and our unlimited user licensing, which allows them to add users without penalty. Ryan says, “We know that we can increase sales-and we have increased sales-without having to increase warehouse staff.”. “It has been a big plus to keep slim and trim while expanding our business.” They also plan to continue to provide extraordinary service to their customers. The last line of their mission statement sums it all up, “How our customers perceive us is what really matters.” To learn more about xByte’s Acumatica experience, view their customer success story. Contact our experts today to learn more about Acumatica’s B2B eCommerce software, CRM software, distribution management, and financial management software.